Jul 29, 2022
My team and I began using an online solution for phone call and texts in early 2022. The system is an app that's added to our PCs, tablets, and cell phones that enables us to share a phone number. The advantages are huge!
- Someone is almost always available to answer the phone! If I'm on the other line, Mirandy can answer. If Katherine is scuba diving this weekend, I'll be available to take calls.
- Our customers and referral partners only need to know one number throughout their entire experience with us. They don't have to try to figure out who to call when they have a question.
- It helps us answer questions faster. If a customer texts a question, we all see it! And the person best equipped to answer can get back to the customer immediately instead of forwarding the text to someone else and waiting for them to respond.
- When one of us is on vacation or unavailable, the rest of us can pick up the slack with zero interruption or hassle. We don't have to tell customers to call someone else at such-and-such number until we're back in town. They call the same number and everyone on our team knows who they are and how to help them.
Another advantage of our Internet phone solution? Analytics. I can download a spreadsheet that tells me every single incoming or outgoing phone call or text message we've made or received during a given period of time. I can see who made the call, who answered the text, how long the call lasted, how many calls were missed, and when calls and texts were received. For a numbers geek like me, that alone is worth the price of admission!
And you know what I've found is typically the busiest time all week for phone calls to our office? Friday afternoon from 4pm to 5pm.
So I'm adjusting my schedule! Instead of winding down early Friday afternoon, I'm gearing up. I want to be available when customers need me. So call away! And encourage your buyers to do the same. We're happy to take calls and pre-approve buyers on Friday afternoon and weekends.
Team Number: 360-301-7575
I promise, we get plenty vacation time too.